Which train can I take?
If a delay makes you miss a connection and both trains are on the same ticket
(a regional ticket for the whole route, or one ticket for the trip), you can go on with the first train of the same or a lower
category at no extra cost. With a regional ticket, that's the next regional train. With two separate tickets, the second train is
your problem.
Can I get on the Frecciarossa leaving now?
Not as a right, but you can ask: Trenitalia can authorize
you to go on in a higher category at no cost. Ask the train staff or the ticket office before you board: without their OK,
you'd be on board without a valid ticket.
What if nobody offers me another way?
If within 100 minutes of the scheduled departure of the train
you missed Trenitalia doesn't offer you another route, you can get there on your own by other trains, coaches or buses and claim the
costs back, as long as they're documented, necessary and reasonable. Taxis aren't covered. Keep the receipts.
What if the second train leaves late too?
Only what actually happens counts: if you catch it because it's
late too, the connection isn't missed. The delay is measured at your actual arrival at the destination on the ticket, against
the timetable of the trip you bought, using RFI's recorded times. If another train gets you there less than 60 minutes late,
nothing is due.
How much do I get?
25% of the ticket for 60 to 119 minutes late at arrival; 50% from 120 minutes. On the
Frecce, 30 to 59 minutes late gives a 25% bonus for a future trip. On regional trains, the 25% is only for tickets of at least €16
and the 50% for tickets of at least €8, and nothing under €4 is paid: on a €7 regional ticket, even two hours late gives €3.50,
which is nothing. Nothing either if the delay was announced when you bought the ticket.
I have a season ticket.
If during its validity at least 10% of the trains on your route are more than
15 minutes late or cancelled, you get 10% of what you paid.
How do I claim?
Within 12 months, on Trenitalia's website or app, at a ticket office, or with the EU form.
Digital regional tickets paid by card are compensated automatically, but not with Emilia-Romagna or Lombardy fares, on Trenitalia
Tper or Trenord trains, or when the trip includes long-distance trains: there you have to ask. Over 60 minutes late, you're also
owed food and drinks, and a hotel if you can't get there the same day.
The rules, in full.
This sums up Trenitalia's conditions as of November 2026: when in doubt, the official
text counts (in Italian). General conditions, part I, point 10 (connections, other trains, 100 minutes,
compensation) · Part III, point 8 (regional refunds and compensation) · Delay compensation ·
Automatic compensation · EU Regulation 2021/782. Italo, Trenord and Trenitalia Tper have
their own, similar conditions.